Frequently Asked Questions
Yes you can. When this option is selected at checkout, you will be directed to PayPal’s site where your payment will be taken. It should be noted that Freeman Solutions Ltd do not see or store any of your credit card information. For PayPal’s privacy policy, please visit their website.
Yes you can. When this option is selected at checkout, your order can be placed online (without payment). You will receive an email with the details of your order and our bank details to make a bank transfer. Please note that your order will not be processed until after funds are received into our bank account (which may take a number of days for the banks to process).
It should also be noted that all bank charges associated with this payment should be at your cost. Some banks automatically “split” costs between buyer and seller. This will not be accepted, and your order will remain unfulfilled until the balance is received. Please check with your bank if unsure of the costs.
We can ship internationally. If you require this option, please use the Quote List feature, add the relevant details of the shipping you require into the comments box and submit the quotation using the ‘Submit Quote List for Review’ button. We will calculate the freight cost to your requested destination and then add the freight to your quotation as a separate line. Once the quote has been updated by us, it will appear on the <strong>My Account</strong> > <strong>Dashboard</strong> page. This quotation can then be ordered (products sent to your basket) for completion of the checkout process.
You can contact us by email or by phone (during normal opening hours). Please visit the Contact page for those details
You can see the latest update on your order status by viewing the <a href=”https://www.freemansolutions.co.uk/track-order/”><strong>Track My Order</strong></a> page once you have logged in.
Please see our <a href=”https://www.freemansolutions.co.uk/delivery-returns-policy/”>Delivery / Returns policy.</a>
Please see our <a href=”https://www.freemansolutions.co.uk/delivery-returns-policy/”>Delivery / Returns policy</a>.
Once your order has been despatched, your UK mainland delivery will normally take 1-3 working days, dependent upon location. Other deliveries outside of the UK mainland are quoted on an individual basis.
Our standard shipping method (UK mainland) is by Standard Road Courier Service (3 days). Other methods may be available on request.
New products should be assumed to have 12 months parts only warranty from date of purchase, provided that the part(s) is used within the manufacturer’s guidelines. In some cases, we reserve the right to seek independent report / verification of failure circumstances.
Yes, of course. When you register online for the first time, simply email us letting us know you wish to replicate your trade terms online. We’ll arrange the necessary changes in the back office system for you and confirm it by email. When you shop online thereafter, just login to see your trade terms.
Yes, simply call our office with the details of what you want – and your purchase order reference to be used against this order. This order will appear on your orders list
Don’t worry – your Username is usually the email address to which the account is registered. If you have forgotten your password, we can email you a new one. On the login page, click on the <strong>Lost your password</strong> link which will ask you to enter your Username and you’ll be sent a link to the password reset area. The next time you login, you can change your password on your ‘My Account’ page.
Invoices/Receipts will be sent out separately to your order, they will be emailed to your account email address. If you require an additional copy please contact us with your order number.
Please click on <strong>My Account</strong> from any page on the site, once logged in you can change your details on the ‘Addresses’ or ‘Account Details’ tab.
You can change your email address in the My Account / Account Details page. You need to be logged in to do this.
